![]() The change required us to throw away all of our stamp materials AND to throw away all of our postage scales. We got differing answers on our problems from some of them and from others, they just said they were not familiar with the new software and we were not the only ones complaining. We spent hours and hours with multiple technical support people. They introduced new software that doesn't work. On those rare occasions when we needed technical support, we called, they helped and we went on our way.Īpparently Endicia was sold, developed some sort of affiliation with or something. We're in a business that needed to print postage and mail things. A company like us, we're not in the postage printing business. We were an Endicia customer for eight years. We found PitneyBowes SendPro product to actually work.Įndicia is a postage printing application. I will also be looking for other solutions for my business. My next call will be to since they are the parent company of Endicia. There is a NEW issue that seems to be system wide and they are telling me that I have to manually print hundreds of labels (and they are printing too small and they say that is the best they can do right now) and the time it takes to fill in all of the information for each order is lengthy. I just got off the phone with tech support after a total of about 90 minutes. They have been telling me for three months that they are working on the issue. It also sends out emails to my customers and instead of having my company name on it my personal name is on it and customers have no idea who the email is coming from and they delete them thinking they are spam. Endicia now runs very slow and continually failure to function. A few months ago Endicia integrated with and the problems have been worse than ever. ![]() ![]() I have a software that runs my business that is really good but it costs HUNDREDS of dollars to get it to work with Endicia. I have waited many times more than an HOUR to get connected. I am on the phone as I am writing this waiting for tech support, I called a 6:03 and I was told it would "Less than one minute" before I could get a support agent. I have been with Endicia for more than 5 years and I have had to call tech support no less than 30-40 times with continual problems. We reserve the right to adjust or cancel the Low Price Guarantee at any time without any prior notice.Nothing.We will not match sales made in connection with "closeouts", "liquidation sales", "clearance", free offers or refurbished products.We reserve the right to limit the total quantities sold to all customers on any particular price-matched item.The Guarantee is limited to a single price match per exact item, per customer.We will not match mail-in rebates or Brother Instant Rebates nor can we deduct the value of any free gift with purchase.We will match the other store's final price (which includes all fees and shipping costs).Be sure to save the URL (web page address) of the product you found, as we'll need to certify that the lower price is presently in stock. You can contact us by email at or by phone at (800) 748-6535. If you find a lower price on a new, in-stock item, provide us the lower price at the time of purchase and we will match or beat pricing.
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